Frequently Asked Questions

High Stitch is a cloud-based, Shopify-native platform that lets fashion and lifestyle brands offer personalization — embroidery, monograms, engraving, and more — on their products. It covers the full workflow: customers personalize items on your storefront, production-ready files are generated automatically, and orders are routed to fulfillment, all under your own brand.

Fashion and lifestyle brands selling on Shopify who want to offer bespoke or personalized products without building the technology, file generation, or fulfillment routing themselves.

Not on Shopify? Send us an email at contact@highstitch.co to inquire about our customized plans!

Most personalization apps only handle the storefront configurator. High Stitch covers the front end and the back end — order management and production — in one Shopify-native system rather than a bolt-on app. It supports 6+ customization techniques in one platform (typical tools handle one technique or print-only file outputs), auto-generates production files (DST for embroidery, SVG, JPEG, and PNG), automates embroidery digitizing with no manual prep, and themes itself automatically to your storefront so the experience reads as your brand — completely white-label.

High Stitch is in pre-launch. Join the waitlist for early-access pricing and priority onboarding — the team will follow up by email.

• Set it up — connect your Shopify store and add personalization to as many styles as you want.
• Customer personalizes — shoppers add text, monograms, designs, or custom artwork with real-time previews. You decide which options (size, placement, color, technique) are available per product.
• Production-ready files are generated automatically for every custom order and synced with your Shopify order data. If you don't want or need a production file, you can opt out of this option and use High Stitch for all of our other features.
• Order fulfillment — you control which factories or fulfillment partners can access which files, all from one hub, with no manual digitizing or emails back and forth.

No — embroidery digitizing is automated within the platform, so there's no manual prep and no need for a separate digitizing vendor. We also offer SVG and/or High Res JPEG/PNG files for brands who offer engraving, embossing, hand embroidery, or hand-painted text and monograms. If you don't need a production file, you can easily opt out of this feature — regardless, there's an automatic PDF file created for the order if needed.

DST files for machine embroidery, SVG, JPEG, and PNG files. PDF files of each order are auto-generated with an image preview regardless of the production file type.

You decide. High Stitch's fulfillment routing lets you control what level of access your factory or 3PL has — give them direct access to orders and production files, or manage it yourself, all within one central hub.

Embroidery (machine + hand embroidery), hand-painting, gold foil, embossing, engraving, patches and embellishments.

Yes — High Stitch is built for unlimited styles, with no per-style fees.

Like yours. High Stitch is completely white-label — the customizer automatically themes itself to match your storefront, and customers see your brand, never High Stitch's.

Yes. You set custom colors, fonts, placement, and sizing options per product through your brand portal. We've designed an intuitive drag-and-drop placement playground, making it easy to add placement locations and exact sizing measurements to any style with personalization. You decide exactly what customers can personalize on each SKU. We offer "bulk apply" and editing features across your product catalogue so you don't have to manually add personalization on every single style or colorway.

You decide! Any custom font or color can be added within your brand portal. High Stitch comes pre-loaded with an extensive collection of Madeira thread colors, fonts, and monograms ready to use out of the box (you decide if you'd like to use them or not), and add your own custom fonts and colors alongside them.

Yes. High Stitch is Shopify-native, meaning it connects directly to your existing workflows rather than bolting on as a separate app, and themes itself automatically to your live storefront.

No. High Stitch automatically imports your existing products as part of setup, so you don't need to rebuild your catalog from scratch. As products are added or deleted in your Shopify store, this automatically gets reflected in High Stitch (no manual adding or editing). You select which products get personalization once your products have been synced with High Stitch.

High Stitch connects to your Shopify store within minutes. Onboarding can happen in as little as a couple of hours or a few days depending on the volume of products you're setting up. This process is intuitive, easy, and seamless — it never takes weeks or months. Where other tools may require a longer implementation and a developer to-do list, High Stitch imports your products, themes the customizer to your store automatically, and configures your personalization rules with you.

No coding is required. High Stitch is built as an intuitive, brand-first interface meant for your team to run the application directly, without any involvement required by your developers.

Plans start at $129/month. See full plan details on our pricing page.

Subscription fees are billed through Shopify's billing infrastructure and are due in advance for each billing period. Fees are non-refundable except where our Terms of Service or applicable law require otherwise, and we'll give at least 30 days' notice before any pricing change. We offer monthly plans that can be cancelled at anytime or annual subscriptions for a 20% reduced rate. No binding contracts required.

Yes. You can cancel anytime. You will continue to have full access to all features of your app until the end of your current billing cycle. If your account is cancelled or terminated, we'll keep your content available for export for 30 days before it may be deleted.

Trial details haven't been published yet — join the waitlist and we'll walk you through pricing and onboarding options during early access. Interested in being one of our Beta testers? We'd love to chat with you! Please send us an email at contact@highstitch.co or send us a note via the Contact Us page.

A referral program for brands, 3PLs, and factories connected to apparel and lifestyle brands. Refer a brand and get rewarded with account credit, a subscription discount, or preferred placement in the High Stitch partner directory — the reward doesn't depend on which plan the referred brand chooses.

• Brand referral partners — already on High Stitch, refer another brand and receive an account credit or a subscription discount.
• 3PL partners — fulfillment providers who refer a brand and earn "Recommended 3PL Partner" status in the directory.
• Factory partners — manufacturers who refer a brand and earn "Preferred Factory Partner" placement.

Apply with your business type, then share your referral link or code. Once the referred brand has been active on a paid plan for 60 days, brand referrers receive account credit or a subscription discount, and 3PL or factory referrers get a directory listing.

No — there's no approval queue and no minimum referral count to join or start earning rewards.

Only the minimum needed to run the app: your Shopify store name/domain, merchant contact details, authentication data to connect the app, app settings and configuration, order identifiers and status, product/variant and personalization settings, customer names tied to orders, and production-related metadata for embroidery or personalization workflows. We will never contact your customers or use their data.

Not by default. High Stitch does not intentionally collect customer emails, phone numbers, or shipping addresses unless a merchant specifically enables a feature that requires them, and it doesn't handle payment card details directly. High Stitch does not sell personal data. Customer information received by High Stitch is solely for the purposes of order flow and fulfillment. We do not contact your customers or use their data.

You do. Per our Terms of Service, you retain ownership of any content, designs, brand assets, and data you submit ("Merchant Content"), and High Stitch does not claim ownership of the production output files (like DST files) generated for you — though we may retain de-identified technical metadata to improve the platform.

Yes. Merchants in the EEA, UK, Switzerland, Norway, or Iceland who need a DPA for GDPR or UK GDPR purposes can contact us to request one.

On termination, we make your Merchant Content available for export for 30 days, after which it may be deleted. Deletion and redaction requests are handled per Shopify's compliance requirements and applicable law.

High Stitch was founded by Malia Palma — she brings nearly 20 years of embroidery and retail experience to High Stitch — from studying at the Fashion Institute of Technology, to building and selling an embroidery and gifting business that served brands like Bloomingdale's, Max Mara, and Draper James, to later working at Tuckernuck as a product developer and embroidery specialist. The platform's mission is to free brands from high development costs and time-consuming manual setups so they can focus on their products and customers.

Email contact@highstitch.co for general inquiries and support. Typical response time is within one business day.

There are no open roles listed right now. High Stitch is a small, remote-first, design-led team — if you don't see a fit but want to introduce yourself for the future, you can reach out through the Careers page.